Browser Or Performance Issues With Our Products
If you're experiencing performance problems or slow response times while using our products, the following steps may help identify and resolve any issues.
Network, device, browser, and organisational policies & configurations can all influence performance within the Best Companies suite of products.
If you’re experiencing performance issues whilst using our products, here are some solutions which may help with common performance issues, including:
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My browser is not loading, and/or displaying the page correctly
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Slow response times or errors when using Best Companies products
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I can’t see any buttons to continue the process
If you’re experiencing any of these technical issues within your product or account, try these troubleshooting tips:
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Clear your web browser cache and restart your device and try again. If this does not work, please try using an alternative browser (linked below)
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Try private browsing (e.g., incognito mode)
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Disable any third-party add-ons within your browser (for example Adblocker)
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If using a VPN, please try disconnecting as browsing policies could be preventing you from accessing our products.
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Check your internet connection
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Set your internet browser zoom to a default 100%
Which Browsers Are Compatible With Our Products?
Our products support the following browsers:
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Microsoft Edge
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Google Chrome
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Mozilla Firefox
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Apple Safari
Please note that older browser versions are not always tested, so we strongly recommend updating to the latest version for the best experience.
We no longer support Internet Explorer version 10 and earlier, as so some of our products may not appear as designed.
For additional support please email support@b.co.uk, call us on 01978 856222, or click the 'Get in Touch' button at the top of this page.